AI Automation

WhatsApp, Instagram, Facebook, LinkedIn and email — automated to answer, capture and follow up while your team sleeps.

Channels Automated

24/7

Always Responding

Years Experience

Stop Losing Leads to Slow Replies

Most businesses do not lose enquiries because their marketing failed. They lose them because someone messaged on WhatsApp at 9pm, or dropped a comment under an ad, and nobody got to it for eleven hours. We build automation across the channels your customers already use — so every message gets answered, every lead lands in one place, and follow-up happens whether or not anyone remembers to do it.

WhatsApp Automation

Built on the official WhatsApp Business Platform — auto-replies, lead capture, order updates and follow-up sequences on the channel your customers actually check.

Enquiries get an instant, useful reply instead of a read receipt six hours later. Common questions about pricing, availability and location are answered automatically, appointments and quotes are confirmed without a phone call, and anything the automation cannot handle is handed to a human with the conversation history attached. We use the official API rather than an unofficial workaround, because those get numbers banned once your entire customer list is sitting on them.

Instagram & Facebook Automation

DM and comment automation through the Meta APIs — turning ad engagement into captured leads instead of unread notifications.

Someone comments on your ad and gets a reply with the details. Someone DMs a keyword and receives your catalogue, price list or booking link straight away. Story replies and click-to-WhatsApp ads feed into the same flow, so a lead from Instagram and a lead from WhatsApp end up in one inbox rather than two apps nobody checks consistently. Every conversation is logged and attributed to the campaign that produced it.

LinkedIn Automation

Outreach and follow-up for B2B, kept inside limits that will not get the account restricted.

Connection requests and messages go out at conservative, human-scale volumes with copy written per segment rather than one template blasted at a list. The bigger win is behind the scenes: replies routed to the right person, leads synced into your CRM automatically, and follow-up reminders that fire on schedule. We are deliberately cautious here — LinkedIn restricts accounts that behave like software, and a banned profile costs more than the outreach was worth.

Email Automation

Sequences that run themselves — welcome flows, nurture series, abandoned enquiry follow-ups and re-engagement.

Emails triggered by what someone actually did rather than by a calendar: downloaded a brochure, requested a quote, went quiet after three conversations. We handle segmentation, deliverability setup (SPF, DKIM, DMARC — the unglamorous part that decides whether you land in inbox or spam), and reporting that shows which sequence produced revenue instead of which one had a nice open rate.

Workflow & CRM Automation

The connective layer — moving leads, data and tasks between the tools you already use so nothing needs manual re-entry.

Form submissions, ad leads and chat enquiries flow into your CRM already tagged with source and campaign. Deals move stages automatically, owners get notified, reports build themselves, and reminders fire when a lead has gone cold. This is the least visible part of the work and usually the highest return, because it removes the copy-pasting between systems where information quietly gets lost.

What We Automate

Channels We Work Across

Every one of these runs on the platform's official API. It is slower to set up than the unofficial tools — and it is the difference between a system you can build a business on and one that gets your account banned in month three.

Messaging

Where your customers already are

WhatsApp
Instagram DM
Facebook Messenger

Outreach

B2B conversations, at safe volumes

Behind It

The layer that stops leads going cold

CRM Sync
Workflows

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Automation applied to an efficient operation
will magnify the efficiency.

Common Questions

AI Automation FAQs

What does AI automation actually mean for my business?

It means the repetitive parts of your day stop needing a person. A customer messages on WhatsApp at 11pm and gets a real answer. A lead fills your form and is followed up in ninety seconds instead of the next morning. An enquiry lands in your CRM already tagged with where it came from. Nothing here replaces your team — it removes the copy-pasting, the chasing, and the forgetting.

Do you use the official WhatsApp Business API?

Yes. We set up automation on the official WhatsApp Business Platform, which is the only way to send at scale without risking your number. Unofficial tools that automate a personal WhatsApp app get numbers banned, usually right after you have built your entire customer list on them. We would rather do the approval paperwork than hand you something that dies in a month.

Will automated replies sound like a robot?

That is the main thing we work on. We write the flows in your brand voice, keep answers short, and — crucially — build a clean handoff to a human the moment the conversation goes past what the automation knows. A bot that admits it is fetching a colleague reads far better than one that keeps confidently guessing.

Can you automate Instagram and Facebook DMs and comments?

Yes, through the official Meta APIs. Common setups: auto-replying to comments on an ad, sending a price list or brochure when someone DMs a keyword, capturing the enquiry into your CRM, and routing anything unusual to a person. Story replies and click-to-WhatsApp ads can feed the same flow so every channel lands in one inbox.

Is LinkedIn automation safe for my account?

Only within limits, and we are strict about them. LinkedIn actively restricts accounts that behave like software — mass connection requests, identical messages, inhuman volume. We keep outreach to conservative daily caps with personalised copy, and focus more on the parts with no risk at all: routing replies, syncing leads to your CRM, and automating follow-up reminders rather than the first contact.

How long does it take to set up?

A single-channel setup — WhatsApp auto-replies with lead capture, say — is usually live in two to three weeks including platform approvals. A full multi-channel system with CRM sync and email sequences runs four to eight weeks. Approvals from Meta are the usual bottleneck and are outside anyone's control, so we start those on day one.

Does this work with the tools we already use?

In most cases, yes. We connect to mainstream CRMs, spreadsheets, calendars, payment tools and email platforms through their APIs. If something in your stack has no integration path, we will tell you before the project starts rather than discovering it halfway through and quietly building a workaround you have to maintain.

What happens after the automation goes live?

It needs watching. Platforms change their APIs, message templates get rejected, and real customers ask things your flows never anticipated. We review the conversations that failed, fix the gaps, and adjust — automation set up once and never revisited slowly gets worse at exactly the moments that matter.

Answer. Capture. Follow Up.

Systems That Work While You Don't

The point is not to sound clever about AI. It is that a customer who messages you at midnight gets an answer, the lead reaches the right person with context attached, and the follow-up happens on the fourth day whether or not anyone remembered.

Brand

Your Stry

We are creatively strategic and strategically creative. We follow a research-based strategy to create memorable brand identities.

Advertising is the aftertaste of a good story. So, Thumbpin weaves a unique tale for your brand punched together with design and production.

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